Scenario
The client faced multiple integration and automation challenges in managing infrastructure and financial insights efficiently
The Salesforce Debt Dashboard, used for tracking client payment statuses and outstanding invoices, needed to be integrated with the internal Business Centre system for unified reporting.
KMZ files (Google Earth-based map files) containing cable route information were being manually uploaded, leading to delays and potential data mismatches.
The client wanted an automated process to extract, transform, and load these KMZ files into an AWS S3 bucket, and then integrate the updated route data into Salesforce for real-time visualisation.
Solution Offered
Ennovision Technologies implemented a robust MuleSoft-based integration solution that automated data synchronisation between Salesforce, Business Centre, and AWS S3, ensuring accuracy, timeliness, and operational efficiency.
Salesforce Integration:
Developed Mule APIs to fetch and update debt-related data between Salesforce and the Business Centre system.
Implemented real-time synchronisation to ensure the Debt Dashboard always reflected up-to-date financial data
KMZ File Processing Automation:
- Created a Mule flow to monitor incoming KMZ files in a designated network location.
- Automatically uploaded the files to an AWS S3 bucket using the MuleSoft Amazon S3 Connector.
- Extracted relevant metadata from KMZ files (such as cable routes, nodes, and coordinates) and transformed them into Salesforce-compatible JSON objects using DataWeave
Data Integration & Visualisation:
- Integrated transformed KMZ data into Salesforce to display dynamic cable route maps and connectivity flow.
- Ensured seamless linkage between physical network routes and customer connections in the Salesforce dashboard.
Error Handling & Monitoring:
- Configured comprehensive error handling and retry mechanisms using Mule error handlers and Object Store.
- Enabled real-time monitoring and alerts through CloudHub and Splunk integration.
Business Benefits
- Manual effort for KMZ uploads and updates reduced by 90%.
- Real-time synchronisation between Salesforce and Business Centre eliminated inconsistencies.
- Enhanced visibility of cable routes and financial data through a unified dashboard.
- The solution architecture supports future integrations with GIS tools and additional AWS services.
Conclusion
Ennovision Implemented MuleSoft-based integration solution transformed Clients operations by automating the synchronisation of financial and infrastructure data. The automation of KMZ file processing and real-time integration between Salesforce and the Business Centre system significantly improved data accuracy, operational efficiency, and transparency. By leveraging a scalable API-led architecture, the client now benefits from timely financial insights, dynamic cable route visualisation, and a robust foundation for future integrations, all while maintaining high standards of security and compliance.