Data Handling & Integration for Enhancing Customer Satisfaction

Scenario

Our Client struggled with issues on scalability, performance, and real-time analytics:

  • Growing data led to slow query response and limited scalability.
  • Real-time analytics capabilities were lacking, making it difficult to provide immediate insights on Customer information.

Enovision was selected to address these issues.

Solution Offered

  • Integration of customer ERP (Snowflake) and Salesforce was done to enable bidirectional dataflow.
  • Implemented real time data sync between Salesforce & Snowflake to maintain a robust Business Continuity Plan.
  • Defined data mappings and transformations to ensure data consistency, compatibility and real time analysis.
  • Ensured data security and compliance while integrating sensitive customer information from Salesforce with external data sources.
  • Customised report and dashboards were enabled to generate the required reports on time.

Business Benefits

  • Reduced data processing time by 70%.
  • Reduced overall license cost, with data storage cost reduced by 30%.
  • Customer data is consolidated and available to view in the single dashboard.
  • Provided real-time data customer information.
    Reduced the Business Continuity Risk.

Technology Components
Snowflake | Looker Report | Real time data streaming | Data Mapping & Transformation

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