Scenario

• The client faced multiple integration and automation challenges in managing infrastructure and financial insights efficiently
  

• The Salesforce Debt Dashboard, used for tracking client payment statuses and outstanding invoices, needed to be integrated with the internal Business Centre system for unified reporting.
  

• KMZ files (Google Earth-based map files) containing cable route information were being manually uploaded, leading to delays and potential data mismatches.
  

• The client wanted an automated process to extract, transform, and load these KMZ files into an AWS S3 bucket, and then integrate the updated route data into Salesforce for real-time visualisation.

Solution Offered

Ennovision Technologies implemented a robust MuleSoft-based integration solution that automated data synchronisation between Salesforce, Business Centre, and AWS S3, ensuring accuracy, timeliness, and operational efficiency.

Salesforce Integration:

• Developed Mule APIs to fetch and update debt-related data between Salesforce and the Business Centre system.

• Implemented real-time synchronisation to ensure the Debt Dashboard always reflected up-to-date financial data

KMZ File Processing Automation:

• Created a Mule flow to monitor incoming KMZ files in a designated network location.
  
  
• Automatically uploaded the files to an AWS S3 bucket using the MuleSoft Amazon S3 Connector.
  
  
• Extracted relevant metadata from KMZ files (such as cable routes, nodes, and coordinates) and transformed them into Salesforce-compatible JSON objects using DataWeave

Data Integration & Visualisation:

• Integrated transformed KMZ data into Salesforce to display dynamic cable route maps and connectivity flow.
  
  
• Ensured seamless linkage between physical network routes and customer connections in the Salesforce dashboard.

Error Handling & Monitoring:

• Configured comprehensive error handling and retry mechanisms using Mule error handlers and Object Store.
  
  
• Enabled real-time monitoring and alerts through CloudHub and Splunk integration.

Business Benefits

• Manual effort for KMZ uploads and updates reduced by 90%.
  
  
• Real-time synchronisation between Salesforce and Business Centre eliminated inconsistencies.
  
  
• Enhanced visibility of cable routes and financial data through a unified dashboard.
  
  
• The solution architecture supports future integrations with GIS tools and additional AWS services.

Conclusion

Ennovision Implemented MuleSoft-based integration solution transformed Clients operations by automating the synchronisation of financial and infrastructure data. The automation of KMZ file processing and real-time integration between Salesforce and the Business Centre system significantly improved data accuracy, operational efficiency, and transparency. By leveraging a scalable API-led architecture, the client now benefits from timely financial insights, dynamic cable route visualisation, and a robust foundation for future integrations, all while maintaining high standards of security and compliance.